Terms & Conditions

Corporate Wellbeing: Terms & Conditions

1. Interpretation

1.1 “Company” refers to Stretching the City Ltd.

1.2 “Customer” refers to the client, or company who has booked Stretching the City’s services.

1.3 “Class” or “Classes” refer to The Company’s corporate wellbeing classes, including yoga, Pilates, meditation, nutrition, wellbeing workshops, health coaching and other wellbeing activities as agreed with the client.

1.4 “Terms and conditions” refer to this document.

1.5 If you access and use this website (the “Site”), you accept and agree to be bound by and comply with these terms (the “Terms”). If you do not accept the Terms, you should not use the site.

1.6 The Company reserves the right to change the Terms and therefore ask Customers to check the Terms regularly, prior to booking.

2. Booking

2.1 Customers are required to pay for corporate bookings in full prior to the first class or session of the term, either on a rolling monthly basis, or for the agreed number of sessions up front.

2.2 Prices are agreed prior to the first session, these may change from time to time, but all bookings made prior to change in price will remain unchanged.

2.3 The Company reserves the right to refuse entry or expel Customers from the classes should their conduct be deemed unfit or should they be deemed to be in breach of the Terms. In such instances The Company will not refund the Customer.


3. Cancellations

3.1 Private and corporate classes operate a 24 hour cancellation policy. Where cancellations are made in sufficient time, credit will be added back to the relevant account, or a paid for class will be ‘rolled over’ to another week. Classes cancelled with less than 24 hours notice will still incur the full fee. 

3.2 The Company cannot be held responsible for a particular session or instructor becoming unavailable. If an instructor becomes unavailable we will ensure – where practically possible – that they are replaced by another instructor. Where this is not possible, or where a session is cancelled due to unforeseen circumstances, we will issue a credit note to all those who have previously booked that Class. The Company will not be liable for any other incurred costs or damages to the Customers from a cancellation.

4. Locations and Start Times

4.1 Customers are asked to arrive at least 5 minutes prior to the start of the Class. The Company reserves the right to refuse entry to anyone arriving after the start of the Class.

4.2 For corporate and private bookings, the location must be agreed between the Company and the Customer 5 days prior to the first class and it is the responsibility of the Customer to ensure the location is safe and suitable for a wellbeing class. 


5. Client/ Customer / Teacher protocol

Corporate and private bookings are an arrangement between the Company and the Customer. All class bookings, cancellations and arrangements are to be made between the Company and the Customer (with the teacher keeping informed throughout). Booking or attempting to book a Stretching the City teacher independently and not through the Company will result in an immediate termination of the teacher’s contract and other bookings with the Company.

Following the termination of a corporate or private contract, the former Stretching the City teacher is not permitted to teach the Customer for 6 months after the date of the final class. If the former teacher continues to teach the Customer within the 6 month period after the final class, the Customer will be obligated to reimburse the Company for the full amount paid to the teacher for these classes.


5. Fitness and Health

5.1 The Company advises Customers not to take part in one of the Classes without first seeking medical advice if they have any concerns at all over their physical condition.

5.2 Customers with low or high blood pressure or cardiovascular irregularities should not attend the Class without express and written permission from a medical professional.

5.2 The Company reserves the right to refuse access to any Customer if it in any way doubts the health of the Customer and their ability to safely take part in the Classes.

5.3 Customers accept the risk of injury from performing exercises in the Classes. The Company accepts no liability for injury to the Customer, except in so far as such injury is by law incapable of exclusion.

5.4 New Customers will be asked to fill out a Physical Activity Readiness Questionnaire, so the Company is better informed of the Customer’s physical condition. This form will also waive the Company’s responsibility for physical injury cause by the Classes.

5.5 Women who are 14+ weeks pregnant are welcome to join the class, on the basis that they have some prior yoga experience. We regret that pregnant women less than 12 weeks and with no prior yoga experience are not recommend to join the class. Pregnant women are asked to complete a pregnancy yoga or pregnancy Pilates class prior to practicing. 


6. Dress and Suitability

6.1 The Company request all Customers to dress appropriately for yoga and Pilates class. Details of recommended attire are featured on the Site.

6.2 Cleanliness and hygiene is essential – both of Customers themselves and their attire.

6.3 Children under the age of 16 should not attend Classes without the supervision of a responsible adult.

6.4 Shoes should not be worn during the (Yoga and Pilates) Class.

6.5 Corporate and private yoga Customers will need to provide their own yoga mats (with the help of the Company)

Customer Service Contact details: 9 Makepeace Court, Blagrove Road, Teddington, TW11 0ED. Tel: 0207 1832418.

Retreats
Booking
Your booking is not considered definite and no contract will exist between you and Stretching the City Ltd until until a booking form has been received with a deposit of £100 minimum or full payment as applicable. All clients are subject to these conditions whether they have signed our booking form or not. We reserve the right to refuse to accept bookings in our absolute discretion, without stating the reason for doing so.

Payment
The balance of monies due from the customer must reach the Stretching the City Ltd account 8 weeks before departure. The price is the exact amount to be received by us in British Pounds irrespective of fluctuations in currency and irrespective of any third party transfer charges. If you choose to pay by electronic transfer, please instruct your bank to charge all costs to you in order to avoid a shortfall in the amount that we receive.

Your Travel Arrangements
All travel arrangements are your responsibility and at you own cost. We shall not be held liable for any consequences arising from delays or cancellations in any of the companies you may have made arrangements with, or for any irregularities in your documentation required for travel. Transfers to/from the retreat are at your own cost, unless otherwise specified.

Travel Insurance
We require that your travel insurance covers the activity of your retreat with us as well as unexpected cancellation, sickness, losses and all the usual risks. You should bring the policy with you in case of an emergency.

Your Health

(a) It is your responsibility to let our teachers know if you have any injuries and to be mindful at all times of your own body’s capability during our retreats. If you experience any injury or discomfort during any activity during the retreat, then please stop participating immediately.

(b) It is also your responsibility to consult a doctor with an understanding of yoga and fitness to check that you are sufficiently fit and healthy to undertake yoga classes and other physical activities that you may chose to do whilst on the retreat.

(c) Please advise us of any mental or physical health conditions and dietary requirements before you book. If you have health conditions and dietary requirements that may be affected by the activities offered on our retreats we reserve the right, for your own wellbeing, to advise you to stop participating.

(d) Whilst all measures are taken to ensure a high standard of health and safety, our retreats do take place in the countryside where the land is uneven and we shall not be responsible for any injuries caused by uneven terrain.

(e) We ask that women who are 12 to 28 weeks pregnant provide a letter from their health practitioner specifying that they are fit to travel and able to engage in the activities that we provide.

(f) Women who are less than 12 weeks pregnant are advised against practicing yoga and if they chose to do so, participate at their own risk.


Cancellation by you

(a) You (or any member of your party) may cancel your booking at any time, but please note that all deposits are non-refundable. If you have paid the full amount, but wish to cancel your place, the following cancellation charges will apply:

56-42 days before: 35%

41-28 Days before: 50%

27-14 days before: 65%

13 days or less: 100%

* percentage of your retreat place fee.

(b) Refunds and returned payments are normally settled within 10 working days of the date of cancellation. Otherwise, once a booking has been accepted no payment is refundable unless the course is cancelled. Once the retreat has begun, no refund or part refund or unused portion of the retreat will be repaid in the event of cancellation by you.

(c) Bookings are for the stated period of the retreat. There are no refunds for an unused portion of the retreat. If the reason for cancellation is covered under the terms of your Insurance Policy, you may be able to make a claim on your insurance.

(d) Occasionally, changes may have to be made (e.g., teacher, itinerary or other arrangements), which we reserve the right to do at any time. If your accommodation has to be changed, we will do our utmost to provide accommodation of a similar excellent rating. If a significant change becomes necessary, we will inform you as soon as reasonably possible if there is time before your departure.

Cancellation by us

We reserve the right in any circumstances to cancel a retreat, in which case we will offer a full refund of all monies paid within 10 working days.
Amendment fees

Stretching the City Ltd reserves the right to charge £25 per alteration, should you wish to change your original booking. Dishonoured cheques will be treated as an amendment. If we are unable to make alterations as you requested and you do not wish to continue with the booking then our cancellation charges apply.

Liability

(a) We accept responsibility for ensuring that the retreats are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.

(b) We do not accept any liability for cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations, unforeseen changes in your personal circumstances or other events beyond our control.

(c) We are not liable for any injuries you may incur. Yoga and fitness classes are undertaken at your own risk. We are not liable for any medical or psychiatric conditions, which may develop during or subsequent to the retreat. We are not liable for loss of, or damage to, your personal property.

(d) It is your responsibility to ensure that your possessions are kept safe at all times. This includes hire cars or other hired equipment. Stretching the City Ltd will not be held responsible for any theft or loss of personal possessions from our premises or vehicles. Whilst Stretching the City Ltd will endeavour to ensure the security of guests’ personal possessions, Stretching the City Ltd cannot guarantee it.

Complaints

We are confident that you will not find cause for concern during your retreat. If you feel that a complaint is warranted you must raise the issue directly with our Director. Any retrospective complaint must be made in writing to Stretching the City Ltd within 14 days of the end of your retreat.

See our Privacy Policy here.

​​ ​​​​ 2016 © Stretching the City Ltd  •   Company Registration No:  10058004  •     VAT No: 234 3230 46     •       Terms & Conditions  •        Privacy Policy  •